Refund Policy for Ordarli

At Ordarli, we are committed to ensuring customer satisfaction. This refund policy outlines the conditions under which refunds may be issued and the process for requesting one.

1. Eligibility for Refunds:

Refunds may be granted under the following circumstances:

1. Order Issues: If the order was not delivered, delivered to the wrong location, or significantly different from what was ordered.
2. Quality Concerns: If the food delivered is of poor quality, spoiled, or damaged upon arrival.

2. Refund Request Process:

To request a refund:

1. Contact our support team via the app or email us at support@ordarli.com.
2. Provide the following details:
   • Order ID
   • Description of the issue
   • Supporting evidence (e.g., photos of the delivered item, screenshots of the issue).
3. Submit your request within 24 hours of receiving the order.

3. Refund Approval:

• Our team will review your request and provide a response within 3 business days.
• Refunds will be issued only if the claim is validated based on the evidence provided.

4. Refund Method:

• Refunds will be processed to the original payment method used during the transaction.
• Depending on your payment provider, the refund may take 5-10 business days to appear in your account.

5. Non-Refundable Cases:

Refunds will not be issued in the following scenarios:

• Change of mind after placing the order.
• Incorrect order details provided by the user.
• Failure to collect the order from the delivery agent (if applicable).

6. Changes to the Refund Policy:

We reserve the right to update this refund policy at any time. Significant changes will be communicated through the app.

7. Contact:

For any questions or assistance related to refunds, please contact us at: support@ordarli.com.

Thank you for choosing Ordarli. We value your trust and aim to provide a seamless experience.